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Pronto’s app suite offers a range of powerful, integrated solutions designed to streamline operations and enhance customer experiences. These innovative tools leverage the full potential of Pronto Xi ERP to drive efficiency, collaboration, and engagement across diverse business functions.

Customer Central: Transforming financial management

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An advanced invoice management software that automates accounts, payments, and invoice processing. This single integrated touchpoint enables organisations to create one shared source of truth, fostering productive collaboration across operations while improving cash flow management.

Outcomes

  • Tailored experiences through personas, user journeys, and intuitive interfaces.
  • Easy navigation for customers to manage accounts, boosting engagement by 40%.
  • Iterative design with continuous feedback ensured alignment with user needs.
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Sales app homepage
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Pay invoices

Service Connect: Enhancing service efficiency

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The ultimate tool for on-the-go sales and account managers. This mobile-responsive platform provides the full functionality of a sales CRM, enabling users to generate quotes and negotiate pricing anytime, anywhere. It empowers teams to manage customer relationships efficiently, with all essential tools at their fingertips.

Outcomes

  • Mobile-responsive design enabled users to access tools and information in real time, anywhere, improving flexibility and responsiveness.
  • Intuitive UI Kit with clear visual cues ensures ease of use, even for complex processes.
  • Streamlined interface boosted user productivity by 35%, driving faster deal closures and better customer service.
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Sales app dashboard
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Customer management
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Sales app dashboard
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Calendar

Avenue: A new branded omni-channel user interface redesign

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A leading omni-channel B2B e-commerce solution catering to SME businesses, processing over $8 billion in transactions. By collaborating with Avenue’s team, I contributed to delivering a seamless online omni-channel experience across all integrated solutions. Its customisable brand look and feel ensures flexibility while maintaining usability.

Outcomes

  • Weekly workshops, enterprise UX principles, and high-fidelity validation ensured effective and cohesive solutions.
  • Rapidly scalable design with user-friendly UI kits tailored for complex B2B needs.
  • Delivered a 57% higher first-time engagement rate and met 93% of B2B shoppers’ preference for online buying.
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Homepage templates
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Product page
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Blog
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Category page

Service Connect: Enhancing service efficiency

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An engaging extension of Pronto Xi Service Management, this web portal enhances customer experience by allowing users to create and track service calls in real time. Customers can self-manage their details, preferences, and invoices, fostering trust and improving service efficiency.

Outcomes

  • Created a platform that resolves delays, enhances transparency, and empowers customers to manage service requests independently.
  • Simplified service processes for customers and support teams, reducing wait times and administrative burdens.
  • Increased customer satisfaction scores by 45% through real-time updates, intuitive interfaces, and faster issue resolution.
  • Worked closely with stakeholders using workshops, feedback loops, and agile development to ensure alignment and transparency.
  • User research and testing to tailor solutions. Prototypes and usability evaluations to refine the experience.
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Dashboard
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Service call tracker

Project information

Industry

  • Technology

Duration

  • Fixed - 24 months

Team

  • 1 UX Designer
  • 1 UI Designer
  • 1 Digital Producer
  • 3 Developers

Responsibilities

  • Design discovery
  • Wireframes
  • User interface design
  • UI Kit

Users

  • Finance Managers
  • Accounts Payable
  • Sales Managers
  • Customer Service Representatives
  • Accounts Managers
  • Sales Agent
  • E-Commerce Specialist
  • Customer Support
  • Service Manager
  • Support Agents
  • IT Administrators
  • Field Technicians
  • Financial Operator
  • Auditor

Tools

xd confluence trello jira

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