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Pronto Software is a steadily growing software company specialising in Enterprise Resource Planning (ERP) solutions. With an eye toward innovation and scalability, Pronto Software has built a reputation for providing reliable, user-centric solutions that meet the needs of modern businesses. The company’s flagship product, Pronto Xi, is a powerful ERP platform that caters to a wide range of industries with customisable features and modules.

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New Technology Stack – UX-led Development

Objective

Pronto Software aimed to modernise its ERP platform by developing a proof of concept for a new technology stack. The objective was to evolve Pronto Xi into a cloud-based, scalable solution while integrating modern UX practices into a highly engineering-driven company.

Solution

The design-led development approach was central to this transformation, adopting UX methodologies inspired by SAP and IBM standards. The challenge was twofold: align cutting-edge UX practices with an engineering-focused environment and ensure a user-centric approach to product evolution.

We started with a 360-degree competitor and market analysis to identify trends and potential gaps in the ERP market. We then created a user experience solution that emphasised engineers-first functionality and addressed the need for a UI builder to empower new customer interactions with the product.

Key features included
  • The creation of a new navigation and search system, aligned with a microservices architecture.
  • Designing major page floorplans to ensure consistency across the product.
  • Building custom components and maintaining design documentation through standardisation.
  • Methods such as shadowing, interviews and use case validation were utilised to build an MVP.
Challenges & Solutions

Our approach had to navigate the complex transition to a cloud-native platform while ensuring that UX remained a central focus. We established a design studio focused on compliance, success metrics, and feedback. The result was a comprehensive process that supported each project phase, from exploration to delivery.

Outcome

The New Technology Stack provided a modern, cloud-based foundation for Pronto Xi, leveraging the scalability, maintainability, and resilience required for modern ERP systems. The project set the stage for continuous growth and success, aligning Pronto Xi with evolving market expectations and maintaining its eXtensible Infrastructure (Xi) vision.

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Design Operations

NTS statements

Vision statement

The New Technology Stack aims to modernise Pronto Xi into an efficient and scalable cloud-based ERP platform, reinforcing Pronto Xi’s eXtensible Infrastructure (Xi) nature and ensuring alignment with market expectations.

Mission statement

The modernisation of Pronto Xi into a cloud-native ERP solution, based on individual services and components, will deliver resilience, maintainability, and scalability. This initiative integrates stakeholders to ensure a smooth technological transition while leveraging software innovation and best practices.

Conclusion: Long-Term Partnership and Cost-Effective Solutions

An integrated design intelligence, coupled with a long-term partnership approach, was instrumental in driving these successful outcomes for Pronto Software. By working closely with internal teams and focusing on in-housing design excellence, we ensured that Pronto’s transformation was both scalable and cost-effective, empowering them to continue growing within a competitive market.

Impact on NTS

Competitor differentiation

The 360-degree analysis indicated a 30% improvement in competitive UX edge.

Navigation efficiency

40% improvement in task completion times due to the new navigation/search system.

MVP Success Rate

90% of use cases validated successfully in user testing for the MVP.

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Process modelling
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Screen-flow and mapping
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In-app navigation structure
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Global navigation system
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Launchpad
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Searching system

Project information

Tools

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jamie-thomas

“Thank you for everything we have achieved in 2023. I have had a lot of fun along the way and look forward to 2024. Without your great work I wouldn’t be able to do what I do. So I really appreciate it.”

Jamie Thomas

Product manager

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