The shift from paper-based to digital credit granting posed several challenges:
The design team adopted a framework approach, emphasising:
UI/UX Design
Development of responsive layouts, reusable components, and user-friendly interfaces.
Prototyping
Iterative creation of low to high-fidelity prototypes for real-world testing.
Visual guidelines
Enhanced typography, iconography, and color schemes to ensure platform consistency.
User journey maps
Validated designs through user interactions and stakeholder reviews.
Co-Design
Collaborative workshops with users and stakeholders.
Usability testing
Regular sessions to identify issues, supported by A/B testing and compliance checks against accessibility standards (e.g., WCAG).
The final product transformed the credit granting process into a streamlined, multi-service digital platform with:
The solution delivered measurable improvements:
Increased user engagement: A polished interface and streamlined workflows encouraged frequent platform usage.
Enhanced operational efficiency: Automated processes and reduced manual tasks accelerated credit application processing and minimised errors.
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